WTG Assessment Form

Please take a few moments to complete the following information.  We will use this information to asses the current position of your organization from a technology perspective.  Feel free to add additional comments to the bottom of this form which will help with our assessment. 

Company Profile:

Company Name:

Web Address:

Contact Person:

Title:

Best Time to Contact:

Phone:

Email:
Equipment:

a. How many computers(including desktops, laptops, terminals, etc.) are at your company?

b. Of the computers in question (a), how many are connected to your network?

c. Of the computers in question (a), how many are connected to the Internet?

d. Of the computers in question (a), please estimate the percentage of computers that are:

less than one year old %
between 1 year old and 3 year old %
more than 3 years old %

e. How many computers do you expect to purchase this fiscal year?

f. How many computers reported in question (a) do you expect to retire this year?

g. How many shared networked printers are at your company?

h. How many servers does your company have?

i. What Operating System (OS) does your company have on its servers? (Check all that apply.)

Windows NT/2000
Novell
Unix
Linux
OS/2
Don't know
Other

j. What Operating System(s)(OS) does your company have on its client workstations? (Check all that apply.)

Windows XP
Windows NT/2000
Windows 98/95
Mac OS
OS/X
Don't know
Other

k. Does your company have a corporate email system?

l. If you answered yes to question (k), what type of email server is your company using?


Connectivity:

a. What type of network configuration does your company use?

b. Who is the company's Internet Service Provider?
        

c. What type of connection to the Internet does your company have?











e. Does your company use a Firewall/Proxy Server to control Internet traffic?
           Yes       No        Don't Know

f. Where is your company's web site hosted?
           On-site       with ISP       Don't have a website

Technical Support:

a. On whom does your company rely for technical assistance to manage your Network and Computers?

An MIS Department
At least one experiences MIS professional
One or more staff members with advanced technological skills
Onsite technical support from outsourced technology firm.
       Please specify:
Other

b. When hardware breaks at your company, how long does it usually take to address the problem?

2 hours or less
More than 2 hours, but by the end of the day
Within 2 to 5 work days
More than a week, but less than a month
A month or more

c. When users need support with their desktop computers, how long does it usually take to get this support?

2 hours or less
More than 2 hours, but by the end of the day
Within 2 to 5 work days
More than a week, but less than a month
A month or more

Staff Profile:

Please tell us about your staff's level of expertise with technology by completing the following table. Use the definitions below while making your assessment. Please use numbers, NOT words such as "all" or "none"

Novice: No familiarity or comfort with computers.

Introductory: Navigates the desktop; reads and sends e-mail & attachments, has a basic working knowledge of word processing, navigates the Web with a browser.

Intermediate: Actively manages the desktop, competently uses word processing and spreadsheet software, uses search engines, and downloads & opens files from the Web.

Proficient: Custom manages the desktop and software applications, installs and upgrades software, troubleshoots software conflicts and system crashes, completes basis progamming and scripting. 

 

Novice

Introductory

Intermediate

Proficient

Total

Sample

10

2

3

5

20

Users

Your Company's Needs:

a. Does your company have a technology plan in place?
           Yes       No        Don't Know

b. Comments: